User Data Deletion Instructions

Who should use these instructions

These instructions are for people who have created a Social Orbix account at https://socialorbix.com or who have connected an Instagram Business account to Social Orbix.

If you are someone who commented on, messaged, or otherwise interacted with a business that uses Social Orbix, that business is usually responsible for your data as the Instagram account owner. Please contact that business first. If you cannot reach them, you may contact us using the details below and we will assist where we are able.

Your right to delete your personal data

You have the right to delete or request that we assist in deleting the Personal Data we have collected about you.

Our Service may give you the ability to delete certain information from within the Service. You may also contact us to request access to, correct, or delete any personal information you have provided.

Option 1: Delete your Social Orbix account (recommended)

This removes your Social Orbix account and associated data from our systems.

Step 1 — Sign in

Go to https://socialorbix.com and sign in to your account.

Step 2 — Disconnect connected Instagram accounts

Before deleting your account, disconnect any Instagram Business accounts linked to your workspace:

1. 1Open your dashboard.
2. 2Go to Connected Accounts (or Accounts).
3. 3For each connected Instagram account, choose Disconnect or Remove.
4. 4Confirm the disconnection.

Disconnecting revokes Social Orbix's access to that Instagram account through Meta and stops new data from being collected.

You can also revoke access directly in Meta:

• Instagram: Settings → Security → Apps and Websites → Active → remove Social Orbix / Social Orbix
• Facebook (if applicable): Settings & privacy → Settings → Business integrations → remove the app

Step 3 — Request account deletion

To delete your Social Orbix account and personal data:

1. 1Sign in to your account.
2. 2Go to Account Settings (or Profile Settings).
3. 3Select Delete Account (or contact us if this option is not yet available in your dashboard).
4. 4Confirm deletion when prompted.

If the in-app delete option is not available in your account yet, email us at legal@socialorbix.com from the email address registered on your account with the subject line: "Account Deletion Request".

After deletion, you can recover your account within 90 days from the account recovery page linked in your deletion confirmation email.

Include in your email:

• Your full name
• The email address used for your Social Orbix account
• A clear statement that you want your account and associated data deleted

We will verify your identity and process the request.

Option 2: Update or correct your information (without deleting your account)

You may update, amend, or delete certain information at any time by signing in to your Account and visiting Account Settings, where you can manage your personal information such as name, email, phone, and profile details.

This does not delete automation history or Instagram connection data. Use Option 1 or Option 3 if you want that data removed.

Option 3: Disconnect Instagram only (keep Social Orbix account)

If you want to stop Social Orbix from accessing your Instagram data but keep your Social Orbix login:

1. 1Sign in at https://socialorbix.com.
2. 2Go to Connected Accounts.
3. 3Disconnect each Instagram Business account.
4. 4Optionally revoke the app in Instagram/Facebook settings (see Option 1, Step 2).

This deletes or deactivates the connected account record in Social Orbix and stops future webhook processing for that account. Historical automation logs and event data may be retained for a limited period as described below unless you also request full account deletion.

What data is deleted

When you delete your Social Orbix account, we delete or anonymize data associated with your account, including where applicable:

Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so, such as to comply with applicable law, resolve disputes, enforce our agreements, prevent fraud or abuse, or maintain security logs. Any retained data will be kept only as long as necessary for those purposes.

What is not deleted by Socialorbix

Socialorbix cannot delete data stored by Meta (Instagram/Facebook) on your behalf. Messages, comments, and profile data on Instagram remain subject to Meta's own data policies and deletion tools.

To manage or delete data on Instagram or Facebook, use Meta's help resources:

• https://www.facebook.com/help/delete_account
• https://help.instagram.com/

How long deletion takes

• Instagram disconnection: usually immediate in Social Orbix; Meta token revocation may take a short time to propagate.
• Account deletion requests: we aim to complete verified requests within 30 days.
• Backup systems: residual copies in encrypted backups may persist for up to 90 days before being overwritten in the normal course of backup rotation.

Data deletion for Meta platform users (callback confirmation)

If you removed Social Orbix from your Instagram or Facebook account through Meta and Meta directed you to this page, you can confirm your deletion request status here.

To confirm deletion of data Socialorbix received from Meta about you:

1. 1Email legal@socialorbix.com with the subject line: "Meta Data Deletion Request".
2. 2Include your Instagram username (if known), the approximate date you removed the app or requested deletion, and any confirmation code provided by Meta, if applicable.
3. 3We will verify the request and confirm when associated data has been deleted or explain if any data must be retained for legal reasons.

Data deletion for end users who interacted with a customer's Instagram account

If you are not a Social Orbix customer but interacted with a business that uses Social Orbix (for example, you commented on their post and received an automated DM):

1. 1Contact the Instagram account owner (the business or creator) and ask them to delete your data from their records and automations.
2. 2If they cannot help, email legal@socialorbix.com with your Instagram username, the account you interacted with, a description of the interaction (approximate date and type: comment, DM, story reply), and what you are requesting (deletion of stored interaction data).

We will review the request and take appropriate action within 30 days where we hold identifiable data about you.

Questions or help

If you have questions about data deletion or need assistance, contact:

We will respond to verified requests as quickly as possible.